Privacy policy

The data controller is Ineo-Sense (referred to in this policy as « Ineo-Sense », « we », « our » or »us »).

Ineo-Sense is committed to ensuring the proper collection, use, and protection of information that identifies you or is associated with you as a natural person (« personal data »). For this reason, we have designed this privacy policy which :

• Defines the types of personal data we collect ;
• Explains how and why we collect and use your personal data ;
• Explains why and when we way share personal data within Ineo-Sense and with other organizations (suppliers and manufacturers); and
• Explains your rights and choices regarding your personal data.

Personal Data Collected

This section describes the personal data we may collect from you when you use our services.

Whenever you contact us, or when Ineo-Sense contacts you, we may collect the following information : 

• User identification data (first name, last name, and email address)
• Service usage data (IP address)
• Communications between Ineo-Sense and users

You are free to choose what information you provide us or decide whether to give us information at all. However, certain details such as your name, phone number, and email are required to process you request. Without this information, you may not be able to use our website to contact us.

Use

For what purposes Does Ineo-Sense use my data ?

Ineo-Sense processes your data in accordance with all applicable data protection laws and, whenever possible, adheres to the principles of these complex regulations. We process your data for the purposes explained in this Privacy Policy, primarily to handle your contact requests.

The main objectives are :

• Non-promotional communication regarding technical, security, and contractually relevant topics (e.g., fraud alerts, account blocking, product recalls);
• Responding to questions submitted via the contact form;
• Producing anonymous statistics on site traffic;
• Sharing information related to our company and its activities: products and services, participation in trade fairs, business development;
• Conducting, with your consent, surveys and polls;
• Producing service usage statistics.

Categories of Recipients

Depending on their respective needs, recipients of all or part of the data include Ineo-Sense staff and the service provider responsible for managing the website.

In any case, Ineo-Sense only shares your personal data with third parties when :

• You have given your prior consent to share this information;
• Ineo-Sense must share the information with third parties to provide the service you requested;
• Ineo-Sense is compelled by a judicial or administrative authority to provide the information

Automated Decision-Making

The processing does not involve any automated decision-making.

Your rights

Your privacy rights are important to Ineo-Sense. New privacy laws and requirements are being implemented worldwide. Ineo-Sense strives to ensure your privacy is protected, regardless of who you are or where you live. We respect your right to privacy and manage your data according to your wishes.

Right of Access (Right to Know)

Manual access request

If you would like a copy of the personal data we hold about you and you do not have an email address, please write to us at:

Ineo-Sense
125 Rue de l’hostellerie, Immeuble Ellipsis
30900 Nîmes, FRANCE

Email access request

If you prefer to make your request via email, please use:
rgpd@ineo-sense.com

Ineo-Sense will search your request, verify your identity, and then send you the requested information.

We want to ensure that the personal data we hold about you is accurate and up to date. If any information is incorrect, please contact us so we can correct it as needed.

Right to be forgotten (right to erasure)

You have the right to be forgotten and to request the deletion of personal data held by Ineo-Sense.

Manual delation request

If you would like a copy of the personal data we hold about you and you do not have an email address, please write to us at : 

Ineo-Sense
125 Rue de l’hostellerie, Immeuble Ellipsis
30900 Nîmes, France

Send a right to be forgotten request by email  :

If you prefer to make your request bu email, please use the following address :
rgpd@ineo-sense.com

Ineo-Sense will follow this process :

• Ineo-Sense delete your account (your personal data).
• Ineo-Sense remove your data from our marketing database.
• Ineo-Sense maintain a record of your « delation request » and a log of when your data was deleted from our systems.
• Ineo-Sense send you a confirmation email verifying that your personal data has been deleted.

Other rights

• Right to rectification. To have your inaccurate or incomplete personal data corrected as soon as possible.
• Right to restrict processing. To restrict how we process your data in certain situations.
• Right to object. To object to any processing based on our legitimate interests, especially for marketing.
• Right to file a complaint. To submit a complaint to the relevant data protection authority.

To exercise any of these rights, you may contact us at :
Ineo-Sense
125 Rue de l’hostellerie, Immeuble Ellipsis
30900 Nîmes, France

You can also send us an email at :
rgpd@ineo-sense.com

Marketing and Market Research

Ineo-Sense will send you updates, offers, and surveys regarding our products and services through various means, including email, but only if you have previously agreed to receive such marketing communications. You can manage your email preferences through Ineo-Sense's customer service.

We also value your feedback to help us improve our services. Therefore, we may contact you for market research purposes. You always have the choice whether or not to participate.

We want you to understand your rights and choices regarding how we use your personal information. Depending on how you choose to manage your data, your rights and choices may include :

• How to control your communication preferences :You can stop receiving our promotional emails by clicking the “unsubscribe” link in our communications. We do our best to process unsubscribe requests promptly.,
• Modify or delete your information : If you have questions about reviewing, modifying, or deleting your data, you can contact us at rgpd@ineo-sense.com.
• Non-Discrimination :Ineo-Sense provides equal service to all its customers. Exercising your privacy rights will not affect the service we provide to you.nt.
• Customer data sale :We assure you that your data is stored securely. Ineo-Sense does not sell customer information, nor does it share or sell mailing lists, marketing lists, or customer lists..

Data retention and protection

We care about the security of your information and use physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our website and customer service. These include regular backups, firewalls, and encrypted data exchanges.

We retain personal data for 3 years for business purposes explained in this policy and in line with legal obligations and contract performance. In the case of concluded business transactions, data is kept for 10 years.

International data transfer

Ineo-Sense only uses your data within France. 

Contact us

For any questions regarding this policy, the Ineo-Sense website, or Ineo-Sense services, contact us via email rgpd@ineo-sense.com or by post at :

Ineo-Sense
125 Rue de l’hostellerie, Immeuble Ellipsis
30900 Nîmes, France

Changes to this policy

Ineo-Sense may modify its Personal data Charter. We will ensure that you are informed of such changes either through a special notice on our website or via a personalized notification, particularly through our newsletters.

Creating hyperlinks to the Website is only permitted with prior written authorization from Ineo-Sense, which may be revoked at any time. Ineo-Sense declines all responsibility for the content of websites linked to its own.

Ineo-Sense informs Website visitors that these terms may be modified at any time. Such modifications take effect as soon as they are published online and are deemed accepted without reservation by any visitor who accesses the Website after their publication. Therefore, it is the responsibility of every visitor to carefully read these terms before browsing the Website.

These terms are governed by French law. French courts have territorial jurisdiction over any dispute related to the use of the Website

Company info :
INEO-SENSE, SA
125 Rue de l’hostellerie, Immeuble Ellipsis
30900 Nîmes
Tél : +33 4 66 27 64 95

Web Host :
OVH
SAS with capital of 10 069 020€
RCS Lille Métropole 424 761 419 00045
APE Code : 2620Z
VAT No : FR 22 424 761 419
Headquarters : 2 Rue Kellermann - 59100 Roubaix - France